Privacy Policy

RM TOHCELLO CO., LTD. (hereinafter referred to as "the Company") conducts business activities in accordance with its "Personal Information and Specific Personal Information Protection Policy" in order to appropriately safeguard the personal information and specific personal information of the customers, business partners and other parties (hereinafter referred to as "individual" or collectively "individuals," hereafter) who provide such information to the Company. The Handling of Personal Information and Specific Personal Information set out below explains the details of the Company's use of personal information or specific personal information, procedures regarding requests for the disclosure of information and other matters, and contact information for inquiries.

*Personal Information: Information about a living individual containing the name, birthdate or other information by which the specific individual can be identified.
*Specific Personal Information: Personal information containing any individual number (including any number, symbol or other code excluding the residence certificate code that corresponds to the individual number and that is used in place of the individual number).

Policy on Protection of Personal Information and Specific Personal Information

The Company recognizes that it bears the important social responsibility of appropriately handling and protecting personal information and specific personal information in its business activities, and makes every effort to protect such information in accordance with the following basic policy.

1. Compliance with Laws and Regulations

The Company strongly recognizes that compliance with laws, regulations and rules is a major premise of the Company's survival, and will observe laws, regulations, guidelines, other requirements and internal rules regarding the protection of personal information and specific personal information. In addition, the Company will pursue efforts in cooperation with group companies to ensure each company takes action in accordance with these objectives.

2. Acquisition of Personal Information and Specific Personal Information

The Company acquires personal information and specific personal information through fair and legitimate means after clarifying its purpose of use.

3. Use of Personal Information and Specific Personal Information

The Company will not use personal information or specific personal information beyond the scope of its purpose of use without the consent of the individual to which it relates, except as permitted by law.

4. Provision of Personal Information and Specific Personal Information to Third Parties

The Company will not disclose or provide personal information or specific personal information to a third party without the consent of the individual to which it relates, except as permitted by law.

5. Safe Management of Personal Information and Specific Personal Information

The Company shall establish internal rules related to the protection of personal information and specific personal information, appoint a Personal Information and Specific Personal Information Protection Manager, and promote various measures including the establishment of a management system for the protection of personal information at the Company.
To prevent incidents including the leak, loss, damage or unauthorized access of personal information and specific personal information, the Company will do its utmost to engage in necessary and appropriate safety management in accordance with internal rules. In addition, the Company will provide training on the appropriate handling of personal information and specific personal information to its officers, employees and other personnel.

6. Inquiries, Disclosure, Correction, etc. Regarding Personal Information and Specific Personal Information

The Company will respond promptly to inquiries from any individual or requests concerning disclosure, correction, etc. with regard to the personal information or specific personal information it possesses.

Handling of Personal Information and Specific Personal Information

1. Purpose of use

(1) Purpose of use of personal information

The Company will use the personal information of individuals within the extent necessary to achieve its corporate activities and within the scope necessary to achieve the purposes of use described below.

  • To provide the products and services offered by the Company
  • To provide information or make suggestions regarding the products and services offered by the Company
  • To plan, develop or research the usage, etc. of the products and services offered by the Company
  • To exercise rights and fulfill obligations in accordance with the law or contractual agreements
  • To contact or inquire with customers, partners, shareholders and other parties associated with the Company
  • To respond to inquiries and requests from customers, etc.
  • To provide information about exhibitions, seminars and other events
  • For recruiting activities
  • To otherwise ensure the smooth business management of the Company

(2) Purposes of use of specific personal information

The Company will only use the individual number of an individual (meaning an individual number as defined in the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures) for the following administrative procedures.

  • Administrative affairs pertaining to the preparation of statutory documents related to withholding tax and other matters by employers or payers in accordance with the Income Tax Act
  • Administrative affairs pertaining to the preparation of statutory documents related to withholding tax and other matters by employers or payers in accordance with the Inheritance Tax Act
  • Administrative affairs to prepare or provide statutory documents including statements of income from earnings pertaining to financial instrument transactions undertaken by an employer as part of a worker asset formation scheme
  • Administrative affairs to prepare statutory documents on dividend income and other matters in connection with financial instrument transactions conducted by the president or the administrative office of the employees' shareholding association
  • Administrative affairs related to residence tax undertaken by an employer or payer in accordance with local taxation laws
  • Administrative affairs pertaining to social insurance undertaken by an employer in accordance with the Health Insurance Act
  • Administrative affairs pertaining to pension insurance undertaken by an employer in accordance with the Welfare Pension Insurance Act
  • Administrative affairs pertaining to applications for withholding tax or for the receipt of benefits in connection with the payment of corporate pensions
  • Administrative affairs pertaining to labor insurance undertaken by an employer in accordance with the Employment Insurance Act
  • Administrative affairs pertaining to nursing care insurance undertaken by an employer in accordance with the Long-Term Care Insurance Act
  • Administrative affairs related to the attaching of individual numbers to documents in connection with the aforementioned affairs, and all affairs arising in connection with the aforementioned affairs

2. Provision of personal information to a third party

(1) Provision of personal information to third parties

We will not provide personal information to third parties except in the following circumstances.

  1. Consent has been obtained from the relevant customer
  2. When the provision of personal information is required by law
  3. When the provision is required for protecting human life, body or property and it is difficult to obtain the consent of the individual
  4. When it is especially necessary to improve public health or promote the sound growth of children and it is difficult to obtain the consent of the individual
  5. When it is necessary to help any national organization, a local public organization, or a contractor perform the clerical work prescribed in laws and regulations and the consent of the individual could hinder the performance of the clerical work
  6. When the Company provides the information to a party entrusted with Company operations within the scope necessary to achieve the purpose of use
  7. When providing the information upon business succession, due to mergers or other reasons
  8. When the personal information has been obtained for the purpose of provision to a third party, where notification has been provided or made easily accessible as to the purpose, the data items provided, the means of provision and contact details to request cessation of provision
  9. When the Company jointly uses the names and contact information (postal codes, addresses, phone and fax numbers and e-mail addresses) of customers, etc. with its affiliates for the purpose of properly responding to inquiries from any individuals, comments, requests for materials and other matters. In this event, the Company is responsible for management of personal information.

(2) Provision of specific personal information to third parties

We will not provide specific personal information to third parties except in the following circumstances.

  1. When specific personal information is provided to the extent necessary to process the purpose of use of specific personal information
  2. When specific personal information is provided to entirely or partially entrust the handling to another party or is provided in connection with business succession due to mergers or other reasons
  3. When the provision is required for protecting human life, body or property, and consent of the individual has been obtained, or is difficult to obtain
  4. Other cases in which the provision of specific personal information to a third party is prescribed according to the provisions of the Individual Number Act
    * Individual Number Act refers to the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures.

3. Shared use of personal information

The Company may jointly use personal information acquired from any individual as follows if necessary.

  • Items subject to shared use: Company name, organization, title or position, personal name, address, phone number and e-mail address
  • Scope of shared users: The Company and its affiliates
  • Purpose of use of shared users: Providing services related to the Company's businesses in manners that are useful and appropriate for customers, business partners and others
  • Party responsible for managing personal data: The Company

4. Inquiries regarding and procedures for disclosing personal information and specific personal information and other inquiries and procedures

The Company will properly handle requests from any individual or their proxy for the disclosure of their personal information and specific personal information, notification of the purposes of use of the information, the correction, addition or deletion of the information, the termination of its use, the ending or termination of the provision of the information to third parties (hereinafter collectively "Disclosure, etc.") only after the Company has identified the applicant as the individual identified by the information or their proxy.

Contact for inquiries

(1) Contact for inquiries regarding personal information

For inquiries regarding the personal information held by the Company, requests for Disclosure, etc., complaints regarding the handling of personal information and other matters, please contact the following by postal mail.
Planning & Administration Division
Human Resources & Corporate Administration Department
Corporate Administration Group, ST Business & General Affairs Department
RM TOHCELLO CO., LTD.
Address: Sumitomo Fudosan Kanda Bldg., 7 Kandamitoshirocho, Chiyoda-ku Tokyo, 101-8485

Note: We are unable to receive any inquiries, requests or the like handed to someone in person at out office. Thank you for your understanding.

(2) Contact for inquiries regarding specific personal information (containing any individual number)

For inquiries regarding the specific personal information held by the Company, requests for Disclosure, etc., complaints regarding the handling of specific personal information and other matters, please contact the following by postal mail.
Planning & Administration Division
Human Resources & Corporate Administration Department
Human Resources Group, ST Business & General Affairs Department
RM TOHCELLO CO., LTD.
Address: Sumitomo Fudosan Kanda Bldg., 7 Kandamitoshirocho, Chiyoda-ku Tokyo, 101-8485

Note: We are unable to receive any inquiries, requests or the like handed to someone in person at out office. Thank you for your understanding.

5. Handling of personal information and specific personal information via the website

The Company will handle the personal information of customers using the RM TOHCELLO website (https://rmtohcello.com, hereinafter referred to as this "Website") carefully in accordance with the Policy on Protection of Personal Information and Specific Personal Information formulated by the Company to protect their privacy.

  1. This Website makes use of the following highly secure technologies, and protects the personal information of customers by maintaining a high level of security.
  2. The Company will make the best possible efforts to protect customers' privacy and personal information communicated via this Website. However, the Company is unable to manage their personal information on any website that is not controlled by the Company even if this Website links to those other websites. Such websites may collect users' personal information independently or in different manners such as posts on bulletin boards. Pay careful attention to the handling of your personal information.

6. Use of cookies

Users of this Website may use this Website's cookie declaration form to change or revoke their consent to the use of cookies at any time.

7. SSL (encrypted communications)

To protect the privacy of customers, when information that can identify an individual is sent, the Company encrypts the entered data and employs technologies and SSL (encrypted communications) to ensure that the information is sent and received safely. By using a browser that supports security features, personal information you have entered such as names, addresses and telephone numbers is automatically encrypted before being sent or received, eliminating the risk that the information will be leaked to a third party.